THE 10 POINTS OF e.com-CERT QUALITY
During our more than 20 years operation, we have obtained great experience by qualifying and certifying micro-, small-, medium-, and large organizations of Hungary, Croatia, Slovenia, Romania, Austria, Germany, and Serbia. We run with the assistance of our Hungarian and Slovenian office.
We successfully strive to maintain the most efficient, accurate and fast communication possible, and by that, we save time and effort for our clients without ever compromising quality.
We restrict our requirements, qualification, and decisions to the subject of the given certification, we support our partners with enhancing comments.
Specialized expert team
Efficient time management
During of qualification, inspection and certification procedures, we ensure the best time management and professional competency, as well as constantly meeting the requirements. This saves a lot of time and effort for our clients.
Satisfaction survey and complaint handling
We regularly measure and evaluate the satisfaction of our clients, and we take these results into consideration during the development of our quality management system. We truly believe in this attitude, as this is the basis of working together in the long term in partnership.
For the sake of continuous development, we constantly set up new goals and successfully keep up with changes and challenges. This affects our workflow, systems, and also our human resources.
Independence and impartiality
We think that the pledge of credibility, transparency, and quality is to ensure the prevalent independence and impartiality at all times.
All the resources we need to run our quality service are covered by the financial income we receive from our partners. We don’t rely on external supporters and our fees don’t depend on the successfulness of the qualification procedures.
Our audit services and systems are also the subjects of accreditation, to assure our clients and prove the adequacy of our operations.
We hope that the co-operation with us and our certification will be a guarantee for the compliance of our partners, and this way they can convince their business partners and together can be more successful.